Privacy policy

Last updated October 6, 2026. Contact: support@gateresolve.com

GateResolve collects as little as possible. This page says what we keep, where, and for how long.

What we store on our server

• Your account ID and the email address from sign-in.
• Your trips and flights: airline, flight number and date, plus the live status we fetch for them.
• If you forward a confirmation email: the confirmation code and passenger name found in it.
• Your phone's push notification token, so we can send flight alerts.

What stays on your phone only

• Your frequent flyer numbers, the log of requests you send to airlines, and any draft text. They are encrypted with a key held in the Android Keystore and are never sent to our server.
• Your profile: the name, postal address and phone number you enter in Settings, Profile. They are stored only on your phone, encrypted with a key held in the Android Keystore, and are never sent to or collected by our server. They are used only to fill in the requests you send to airlines yourself. Deleting the app or clearing its app data removes them.

These on-device items are excluded from Android cloud backup and device-to-device transfer, so they do not leave your phone unless you put them in a request and send it.

Forwarded emails

You get a private address to forward airline confirmations to. We process each message to find the flight details, then delete it. Raw emails are deleted within 24 hours. Messages sent to an address we do not recognise are deleted without being read. If we turn on a language-model fallback for emails we cannot read otherwise, the text of that one email is sent to the model provider to extract the flight details, and we will say so in the app first.

What we never collect

Your location, your contacts, payment card details, or access to your inbox.

Who else handles data

• FlightAware receives the airline, flight number and date of flights you track, to return their status.
• Google Firebase handles sign-in and push notifications.
• Our email host receives the messages you forward to your private address.

We do not sell your data and we do not show ads.

Deleting your data

You can delete your account and all server data at any time in the app (Settings, Delete account) or from the deletion page. Data kept only on your phone, including your profile, is removed when you delete the account in the app, clear the app's data, or uninstall it.

Security

All traffic uses HTTPS. Secrets such as API keys stay on our servers and are not in the app.

Not an airline, not legal advice

GateResolve is not affiliated with any airline. The requests it helps you write are not legal advice and results are not guaranteed.